COVID-19: Health Insurance Resources

Health insurance providers are excellent resources regarding medical care and response to COVID-19 (coronavirus). Links to helpful resources are provided below.

PEBB Insurance Providers Information About Seeking Care for COVID-19 - Coronavirus:

Governor Kate Brown announced that the State of Oregon has reached an agreement with health insurance companies to waive cost-sharing for customers who need Coronavirus (COVID-19) testing. This agreement means PEBB members will not be responsible for co-payment, co-insurance or deductible related to the COVID-19 for certain services such as testing, labs and in-network office visit (including urgent care or emergency room visit).

COVID-19 At-Home Tests

Effective January 15, 2022, insurance companies and health plans are required to cover the cost of 8 free over-the-counter at-home tests per month for each individual covered by a medical plan. Cost coverage varies by plan and depends on how tests are obtained (pharmacy, online, etc). Use the link below for the medical plan in which you are currently enrolled for more information and further direction:

If you are unsure of your current medical plan, log in to your PEBB account.

Moda Health


  • Providence offers a variety of resources. Benefit coverage is determined by the type of service received.
  • Helpful information about COVID-19 (coronavirus) is consolidated on an advisory webpage, which includes access to the Providence Nurse advice line and a link to schedule a virtual visit.


  • Kaiser resources about COVID-19 (coronavirus) is consolidated on an advisory webpage.
  • Members who are 8 or older can complete an E-visit to get online care and advice for cold cough and flu, be screened for coronavirus, and get treatment for your symptoms if necessary. To get started, log into the Kaiser Permanente app
  • Call 1-800-813-2000 (TTY 711) to talk to an Advice Nurse 24/7.

Alternative Resources for Medical Care

Health insurance plans provide options for alternative resources for care, such as a nurse advice line or virtual care. To get the right care at the right time, know your plan options for remote access to healthcare.

Providence PEBB Statewide and Providence Choice

Kaiser Permanente

  • Advice Line
  • E-visits
  • Video visits
  • Email

View the summary of options including contact information on the Kaiser Permanente website.

Moda Synergy

View the summary of options including contact information on the Moda website.